Last Updated: January 1, 2025
2309839 Alberta Inc. Operating as Chinook Auto Supplies (“we,” “our,” “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information (PII): Name, email address, phone number, and shipping/billing address.
- Payment Information: Secure payment details processed through third-party payment providers.
- Communication Data: Text messages, emails, and chat interactions with our support team.
- Technical Information: IP address, browser type, and cookies for analytics and site functionality.
- Location Data (with consent): We may collect approximate location based on IP or device settings for marketing, promotions, and location-based services.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders.
- To send order confirmations, shipping updates, and customer support messages.
- To send marketing communications via email and SMS (with opt-out options available).
- To send abandoned cart reminders and promotional offers if you have opted in.
- To improve website functionality, product offerings, and user experience.
- To provide location-based offers and services (if location consent is granted).
- To comply with legal obligations and prevent fraudulent transactions.
3. Text Messaging and Email Communications
- By providing your phone number, you consent to receive transactional and promotional SMS messages in compliance with the Telephone Consumer Protection Act (TCPA, U.S.) and Canada’s Anti-Spam Legislation (CASL).
- You may receive abandoned cart reminders, order updates, and marketing offers.
- You can opt out of promotional SMS at any time by replying “STOP”.
- You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
- Standard messaging and data rates may apply depending on your carrier.
4. Secure Payment Processing
- All payment transactions are processed through secure third-party providers.
- We do not store credit card details on our servers.
- Payment providers comply with PCI DSS security standards to ensure your data is protected.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- Secure Socket Layer (SSL) encryption safeguards transactions.
- Access to personal data is restricted to authorized personnel only.
- Regular monitoring and security protocols protect against unauthorized use.
6. Third-Party Sharing
We do not sell or rent your personal data. We may share your information with:
- Payment processors for secure transactions.
- Shipping carriers to fulfill orders.
- Marketing platforms (e.g., Meta, Google) for advertising purposes. Data shared for ads is anonymized or hashed where possible.
- Analytics providers to improve site performance.
- Legal authorities if required by law.
7. Your Rights & Choices
- You can access, update, or delete your personal data by contacting us.
- You can opt out of marketing communications (email or SMS) at any time.
- You can disable cookies through your browser settings.
- For Canadian residents: you may withdraw consent to data collection and marketing at any time under CASL and PIPEDA.
8. Location-Based Services
- If enabled, we may use your location (city, state/province, or region) to provide localized offers and promotions.
- You may disable location sharing in your browser or device settings.
- We will never sell location data to third parties.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
For any privacy-related concerns, please contact us at:
- Email: chinook.auto@gmail.com
- Phone: 1-925-578-4345
- Address: Lethbridge, Alberta, Canada
By using our website, you agree to the terms outlined in this Privacy Policy.