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Privacy Policy

Privacy Policy

Last Updated: January 1st 2025

Chinook Auto Supplies ("we," "our," "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiable Information (PII): Name, email address, phone number, and shipping/billing address.
  • Payment Information: Secure payment details processed through third-party payment providers.
  • Communication Data: Text messages, emails, and chat interactions with our support team.
  • Technical Information: IP address, browser type, and cookies for analytics and site functionality.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders.
  • To send order confirmations, shipping updates, and customer support messages.
  • To send marketing communications (with opt-out options available).
  • To improve website functionality and user experience.
  • To comply with legal obligations and prevent fraudulent transactions.

3. Text Messaging and Email Communications

  • By providing your phone number, you consent to receive transactional and promotional text messages from us.
  • You can opt out of promotional messages at any time by replying "STOP."
  • Emails will be used for order confirmations, customer service, and marketing (if subscribed). You can unsubscribe from marketing emails at any time.

4. Secure Payment Processing

  • All payment transactions are processed through secure third-party providers.
  • We do not store credit card details on our servers.
  • Payment providers comply with PCI DSS security standards to ensure your data is protected.

5. Data Security

  • We implement industry-standard security measures to protect your personal information.
  • Secure Socket Layer (SSL) encryption is used to safeguard transactions.
  • Access to personal data is restricted to authorized personnel only.

6. Third-Party Sharing

We do not sell or rent your personal data. We may share your information with:

  • Payment processors for secure transactions.
  • Shipping carriers to fulfill orders.
  • Legal authorities if required by law.

7. Your Rights & Choices

  • You can access, update, or delete your personal data by contacting us.
  • You can opt out of marketing communications at any time.
  • You can disable cookies through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

For any privacy-related concerns, please contact us at:

  • Email: chinook.auto@gmail.com
  • Phone: 587-600-0713
  • Address: Lethbridge AB Canada

By using our website, you agree to the terms outlined in this Privacy Policy.

Terms of Service
Chinook Auto Supplies
Last Updated: January 1, 2025

Welcome to Chinook Auto Supplies! These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to these Terms. Please read them carefully.

1. General Terms

  • Chinook Auto Supplies provides automotive accessories, including Swisstrax Flooring, OBS Cluster Gauges, Stubby Leafblower Attachments, leaf blower nozzles, garage lighting, and related products.
  • By using our website, you confirm that you are at least 18 years old or have parental consent.
  • We reserve the right to update, change, or replace any part of these Terms at our discretion. Your continued use of our services constitutes acceptance of those changes.

2. Products & Orders

  • Product descriptions and images are for reference only. Actual products may vary slightly due to manufacturer updates.
  • All orders are subject to availability. We reserve the right to cancel or limit quantities.
  • Prices are subject to change without notice.

3. Payments

  • We accept major credit cards, PayPal, and other payment methods as listed on our website.
  • Payment must be received in full before an order is processed.
  • We use third-party payment processors, and Chinook Auto Supplies is not responsible for any transaction errors or unauthorized access.

4. Shipping & Delivery

  • We ship to Canada and the United States. Shipping rates and estimated delivery times are displayed at checkout.
  • We are not responsible for shipping delays caused by couriers, weather, or other unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information. We are not liable for packages delivered to incorrect addresses.

5. Returns & Refunds

  • We accept returns within 30 days of purchase for unused, unopened items in their original packaging.
  • Refunds will be processed once the returned item is received and inspected.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • Custom or special-order items may not be eligible for returns.

6. Warranty & Liability

  • Some products may come with a manufacturer’s warranty. Please check individual product listings for details.
  • Chinook Auto Supplies is not liable for any damages, injuries, or losses resulting from the use or misuse of our products.
  • Our liability is limited to the purchase price of the product.

7. Intellectual Property

  • All content on this website, including logos, images, and product descriptions, is the property of Chinook Auto Supplies and may not be used without permission.

8. Privacy Policy

  • Your privacy is important to us. We collect and store personal information only for order processing and communication.
  • We do not sell or share customer data with third parties, except as required to fulfill orders (e.g., shipping carriers, payment processors).

9. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of Alberta, Canada.
  • Any disputes arising from these Terms shall be resolved in the courts of Alberta.

10. Contact Information

For any questions regarding these Terms, please contact us at:

Chinook Auto Supplies
Email: chinook.auto@gmail.com
Phone: 587-600-0713

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