Returns & Warranty Policy
At Chinook Auto Supplies, we stand behind the quality of everything we build.
Order the wrong kit? We'll exchange it, no questions asked.
We proudly offer a 2-Year Guarantee on all products that have manufacturer defects.
Defective Products – 2-Year Guarantee
If your product has a manufacturing defect, we will issue a refund or replacement within 2 years of the original purchase date.
Covered Under Warranty:
- Electrical or mechanical failures due to manufacturing issues
- Defective materials or poor workmanship that affect performance
- Peeling, fading, or cracking caused by a production flaw
Not Covered:
- Improper installation or handling
- Normal wear and tear
- Minor cosmetic blemishes not affecting function
- Damage caused by misuse, accidents, or aftermarket modification
How to Start a Warranty Claim
To file a claim, email us at support@chinookautosupplies.com and include the following:
- Your order number
- Photos or videos clearly showing the defect
- A brief description of the issue
Our team will assess the claim and offer either:
- A replacement part, or
- A refund to your original payment method
Return Shipping Info
If a return is necessary, we’ll provide a prepaid return label for warranty-approved items only. Return shipping is not covered for issues that fall outside our warranty policy.
Warranty Terms
The warranty is valid for 2 years from your purchase date and applies only to the original purchaser. It is non-transferable and does not cover incidental or consequential damages.
If you have questions about your product or this policy, don’t hesitate to contact us — we’re here to help.